If your product was delivered damaged, please contact us at hello@evreselfcare.com and provide a photo of the damaged product and box that it came in. On confirmation of your email, we will arrange to have the product collected and the damaged product replaced.
If your product is missing, please first check around your property and with your neighbours. If it can not be found, please contact us at hello@evreselfcare.com and we will try and track your parcel through our shipping provider. You can speed up the process by contacting NZ Post (www.nzpost.co.nz) directly, or for Australian orders contact Australian Post (www.auspost.com.au) and provide your tracking number and delivery details.
We cannot send a new product until the original has been confirmed missing. We are unable to assist for damaged and missing products outside the 14 day return policy timeframe, and without a photo of the broken or damaged product.