Returns & Refunds

We want you to be happy with your evre. purchase.  If you are not for any reason we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  We will refund you in full, less shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase from this www.evreselfcare.com.

To start a return, you can contact us at hello@evreselfcare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@evreselfcare.com 

Damaged and Missing
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

If your product was delivered damaged, please contact us at hello@evreselfcare.com and provide a photo of the damaged product and box that it came in. On confirmation of your email, we will arrange to have the product collected and the damaged product replaced.

If your product is missing, please first check around your property and with your neighbours. If it cannot be found, please contact us at hello@evreselfcare.com and we will try and track your parcel through our shipping provider. You can speed up the process by contacting NZ Post directly, or for Australian orders contact Australian Post and provide your tracking number and delivery details.

We cannot send a new product until the original has been confirmed missing. We are unable to assist for damaged and missing products outside the 14 day return policy timeframe, and without a photo of the broken or damaged product.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pricing

evreselfcare.com pricing is in New Zealand dollars (NZD) and includes GST (Goods and Services Tax). 

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Evre Self-Care Ltd. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order. 

AfterPay and LayBuy

AfterPay and Laybuy are available for New Zealand customers making one off purchases only and are not eligible for Evre subscriptions.

Discount Codes

Discount codes are not valid in conjunction with sale items on www.evreselfcare.com

Discount codes are only eligible for one-off purchases and are not eligible for subscribe and save orders.